FAQ | Clavien Kozmetik

10. Are Clavien Cosmetics products tested on animals?

No, as Clavien Cosmetics, we do not test on animals. Our products are produced cruelty-free.

2. How can I track my order?

We will send you an email with a tracking number when your order ships. You can track the status of your order on the cargo company's website using this tracking number.

11. Are your products vegan?

Many of our products are produced with vegan-friendly ingredients. You can find our vegan products on the relevant product page on our website.

6. How to return a product?

To return the product, contact us within 14 days from the delivery date and submit your return request. Products must be unused, unopened and in resalable condition. For detailed information, you can visit our [Return Policy page].

1. How can I place my order?

You can easily place your orders via our website. After adding the products you like to your cart, you can complete your order by following the payment steps.

12. How can I reach customer service?

You can contact our customer services for any questions, suggestions and complaints. You can reach our customer service at [phone number], [e-mail address] and [working hours].

5. When will my order be shipped?

Your orders will be shipped within 1-3 business days after order confirmation. Delivery time may vary depending on the cargo company and delivery address.

7. When will the refund be made for the product I returned?

After the products you return reach us, their compliance with the return conditions will be checked. Refunds for products that comply with the return conditions will be refunded within 10 business days from the date of approval of your return, via the method you used to pay.

4. How much does the shipping cost?

Shipping is free for orders over a certain amount. This amount is stated on our website. For orders below this amount, the shipping fee is stated at the time of order and added to the total amount.

9. How can I get information about your campaigns and discounts?

You can follow our website and social media accounts to get information about our seasonal campaigns and discounts. You can also be informed about our campaigns by subscribing to our e-mail newsletter.

3. What payment methods do you accept?

Credit card (Visa, MasterCard, American Express) ATM card Money Order (cash only)

8. Can I get information about the contents of your products?

Evet, her ürünün detaylı içeriği ve kullanım talimatları, web sitemizde ilgili ürün sayfasında belirtilmiştir. Ürünlerimizin içerikleri hakkında daha fazla bilgi almak isterseniz, müşteri hizmetlerimizle iletişime geçebilirsiniz.