SALES POLICY

As Clavien Cosmetics, we aim to keep customer satisfaction at the highest level. You can find detailed information below about the processes you may encounter when purchasing our products.

1. Ordering:

You can order Clavien Cosmetics products [via our website/by phone/email].

After completing your order, an order confirmation email will be sent to you. This email confirms that your order has been received and processed.

2. Product Information:

Detailed information, contents and usage instructions of our products are available on the relevant product pages on our website.

You can contact our customer services to get information about the ingredients of our products and how they are used.

3. Payment Options:

Credit card (Visa, MasterCard, American Express)

ATM card

Payment at the door (cash only)

[Other payment methods, e.g. PayPal, wire transfer, etc.]

4. Delivery:

Your orders will be shipped within 1-3 business days after order confirmation.

Delivery time may vary depending on the cargo company and delivery address. Average delivery time is 2-7 business days.

During the delivery process, a tracking number will be emailed to you to keep you informed of the status of your order.

5. Shipping Fees:

Shipping is free for orders over a certain amount. This amount is stated on our website.

For orders below the specified amount, the shipping fee is specified at the time of order and added to the total amount.

6. Return and Exchange:

For detailed information about our return and exchange policies, please visit our [Return Policy page].

You can contact our customer services for your return and exchange requests.

7. Product Stock:

All products shown on our website are in stock and can be ordered.

Stock status is updated instantly. You will be informed about products that are out of stock at the time your order is received.

8. Campaigns and Discounts:

As Clavien Cosmetics, we organize periodic campaigns and discounts. You can follow our website and social media accounts to get information about these campaigns and discounts.

Campaigns and discounts are valid within the specified periods and conditions.

9. Privacy and Security:

Our customers' personal information is protected in accordance with our privacy policy. Your personal information is not shared with third parties.

Your payment transactions are protected by secure payment systems.

10. Customer Service:

You can contact our customer services for any questions, suggestions and complaints.

You can reach our customer service via [phone number, e-mail address, working hours].

At Clavien Cosmetics, we strive to offer you the best shopping experience. Do not hesitate to contact us for any problems and satisfaction you experience with your purchases.